Shipping Information

Countries support for Delivery.

Algeria, Angola, Argentina, Australia, Austria, Bahrain, Bangladesh, Belarus, Belgium, Brazil, Cambodia, Cameroon, Canada, Chile, Colombia, Costa Rica, Czechia, Côte d’Ivoire, Denmark, Dominican Republic, Ecuador, Egypt, El Salvador, Ethiopia, Finland, France, Georgia, Germany, Ghana, Greece, Guatemala, Hong Kong, Hungary, India, Indonesia, Ireland, Israel, Italy, Japan, Jordan, Kazakhstan, Kenya, Kuwait, Lebanon, Madagascar, Malaysia, Mauritius, Mexico, Morocco, Mozambique, Myanmar (Burma), Nepal, Netherlands, New Zealand, Nicaragua, Nigeria, Norway, Oman, Pakistan, Panama, Paraguay, Peru, Philippines, Poland, Portugal, Puerto Rico, Romania, Russia, Saudi Arabia, Senegal, Singapore, Slovakia, South Africa, South Korea, Spain, Sri Lanka, Sweden, Switzerland, Taiwan, Tanzania, Thailand, Tunisia, Türkiye, Uganda, Ukraine, United Arab Emirates, United Kingdom, United States, Uruguay, Uzbekistan, Venezuela, Vietnam, Zambia and Zimbabwe.

Order cut-off: 11:00 AM (GMT+07:00 Western Indonesia Time, Jakarta)
Handling time: 1-2 business days (Monday to Friday)
Transit time: 1-6 business days (Monday to Friday)
Total estimated delivery time: 2-8 business days
Currency: US Dollar (USD)
Flat shipping cost: USD 110.00 (for all orders)
Free shipping: on orders over USD 1,000.00

Local Pickup
For your convenience, you may choose to pick up your order from our shop. If you select “Local Pickup,” we will notify you when your item is ready for collection. You can find the pickup location on the checkout page of our website.

Couriers
We use a range of leading global couriers, including UPS, DHL, FedEx, USPS, and local postal services, depending on the origin and destination country and the type of product.

Tracking Your Order
Once your order has shipped, you will receive a tracking number via email. You can track your order status by using the provided tracking number on the courier’s website.

Incorrect Address
If your package is returned to us as Un-deliverable due to an incorrect address, failure to collect from the carrier, or reasons beyond our control, we will notify you by email. Additional shipping charges may apply if the package needs to be re-shipped amount USD 110.00 as your responsibility with the wrong address.

Damaged or Lost Packages
If your package arrives damaged, please contact us immediately at sale@mtbsale.com or info@mtbsale.com with your order number and photos of the damaged package and items. If your package is lost in transit, please reach out to us at sale@mtbsale.com or info@mtbsale.com. We will work with the carrier to locate your package or initiate a replacement or refund.