Privacy Policy

At Mtbsale Bikes, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website or engage with our services.

1. Introduction

This Privacy Policy outlines how Mtbsale Bikes (“we,” “us,” or “our”) collects, uses, and protects the personal information of individuals residing in the European Union (EU), the United Kingdom (UK), Iceland, Liechtenstein, Norway (collectively, the “European Economic Area” or “EEA”), and Switzerland (collectively, the “EEA and Switzerland”). We are committed to safeguarding your privacy and complying with applicable data protection laws, including the General Data Protection Regulation (GDPR), the UK Data Protection Act 2018, the Swiss Federal Data Protection Act, and the ePrivacy Directive (ePD).

2. Information We Collect

We collect different types of information when you use our website, including:

Personal Information
This includes information you provide when you:

– Register for an account (via WooCommerce)
– Make a purchase (via WooCommerce)
– Subscribe to our newsletter (via Rank Math, optional)
– Contact us directly

Personal information may include:

– Name, email address, billing and shipping addresses, phone number, and payment details (via WooCommerce)
– User data submitted via forms (if using Rank Math plugin)

Non-Personal Information
We also collect non-personal information about your use of our website, such as:

– Browsing history, IP address, device type, operating system, and browser
– Data automatically collected via cookies and other tracking technologies
– Website traffic and user behavior data (via Google Analytics, Google Search Console)
– Product data for displaying Google Ads (via Google Merchant Center)

3. How We Use Your Information

We use the information we collect for the following purposes:

– To process and fulfill your orders and provide customer support (via WooCommerce)
– To personalize your website experience, displaying relevant content and offers (via Rank Math, Google Analytics)
– To send marketing communications (e.g., newsletters, promotional emails) with your consent
– To improve our website, products, and services (via Rank Math, Google Analytics)
– To analyze website traffic and user behavior (via Google Analytics, Google Search Console)
– To manage and display product information for Google Ads (via Google Merchant Center)
– To comply with legal obligations

4. Google Services Integration

We utilize various Google services, including Google Analytics, Google Tag Manager, Google Search Console, and Google Merchant Center. These services may collect information about your activities on our website and share it with Google. For more information on how Google handles your data, please refer to their privacy policy: Google Privacy Policy.

5. Third-Party Service Providers

We may share your information with third-party service providers who assist us in operating our website and services, such as:

– Payment processors (via WooCommerce)
– Shipping companies (via WooCommerce)
– Marketing agencies (optional)
– Google (via Google Analytics,
– Google Tag Manager, Google Search Console, Google Merchant Center)

We will only share your information with these providers to the extent necessary to provide these services. Additionally, we may share your information with law enforcement or government agencies if required by law.

6. Cookies and Other Tracking Technologies

We use cookies and similar tracking technologies to collect non-personal information about your use of our website. You can control cookie settings through your browser preferences, but please note that disabling cookies may affect your ability to use some features of our website.

7. Your Rights

Under the GDPR, UK Data Protection Act 2018, Swiss Federal Data Protection Act, and ePD, you have specific rights regarding your personal information, including:

– Access: The right to know and access your personal data
– Rectification: The right to correct inaccurate personal data
– Erasure: The right to have your personal data deleted under certain conditions
– Restriction of Processing: The right to limit the processing of your data in certain circumstances
– Data Portability: The right to receive your data in a structured, machine-readable format and transfer it to another service provider
– Object to Processing: The right to object to the processing of your data based on your situation
– Withdraw Consent: The right to withdraw consent for processing your personal data at any time

To exercise any of these rights, please contact us using the contact details provided below.

8. Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

9. Children’s Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately so we can delete it from our records.

10. International Data Transfers

We may transfer your personal data to countries outside the EEA and Switzerland. If we transfer your data to a country without an adequate level of data protection, we will implement appropriate safeguards to protect your personal data.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting an updated version on our website. Please check this page periodically for any updates.

12. Contact Information

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Grievance / Data Protection Officer:
If you have any queries or concerns about the processing of your information that is available with us, you may email our Grievance Officer at Mtbsale Bikes, Jl. Boulevard Raya No.21 Blok WB2, Klp. Gading Tim., Kec. Klp. Gading, Jkt Utara, Daerah Khusus Ibukota Jakarta, Indonesia 14240. Email: order@mtbsale.com. We will address your concerns in accordance with applicable law.