Return Policy

Countries support for Return, Refund and Exchange.

Algeria, Angola, Argentina, Australia, Austria, Bahrain, Bangladesh, Belarus, Belgium, Brazil, Cambodia, Cameroon, Canada, Chile, Colombia, Costa Rica, Czechia, Côte d’Ivoire, Denmark, Dominican Republic, Ecuador, Egypt, El Salvador, Ethiopia, Finland, France, Georgia, Germany, Ghana, Greece, Guatemala, Hong Kong, Hungary, India, Indonesia, Ireland, Israel, Italy, Japan, Jordan, Kazakhstan, Kenya, Kuwait, Lebanon, Madagascar, Malaysia, Mauritius, Mexico, Morocco, Mozambique, Myanmar (Burma), Nepal, Netherlands, New Zealand, Nicaragua, Nigeria, Norway, Oman, Pakistan, Panama, Paraguay, Peru, Philippines, Poland, Portugal, Puerto Rico, Romania, Russia, Saudi Arabia, Senegal, Singapore, Slovakia, South Africa, South Korea, Spain, Sri Lanka, Sweden, Switzerland, Taiwan, Tanzania, Thailand, Tunisia, Türkiye, Uganda, Ukraine, United Arab Emirates, United Kingdom, United States, Uruguay, Uzbekistan, Venezuela, Vietnam, Zambia and Zimbabwe.

New and slightly used products (This includes products that are opened or have been slightly used) may be returned within 60 days of date of purchase show in invoice order. Items must be returned in with intact packaging.

– Condition for Returns: New and slightly used products (This includes products that are opened or have been slightly used) in their original packaging.
– Return Window: 60 days of date of purchase show in invoice order.
– Return Method: By mail and In store.
– Currency: US Dollar (USD).
– Return Label: Included in the package
– Restocking Fee: 10% restocking fee from price of product.

Do you accept exchanges?
Yes, we accept exchanges.

– Condition for Exchanges: New and slightly used products (This includes products that are opened or have been slightly used) in their original packaging.
– Exchange Window: 60 days of date of purchase show in invoice order.

Refund Information

– Refund Processing Time: Refunds are processed within 5 business days after we received the product. Refunds will be issued to the original payment method. For orders placed via In stock Pickup refunds also will be processed through original payment method. The payment of refunds will show in your account balance in 1-2 business days depending of payment method.

To be eligible for a return, refund and exchange, your item must New and slightly used products (This includes products that are opened or have been slightly used) and it’s in original packaging.

How to Start a Return or Exchange

To begin a return or exchange, please contact us at info@mtbsale.com or sale@mtbsale.com. We will help you for the instructions on how and where to send the item.

Order Cancellations

You can cancel any order or part of an order within 24 hours of placing the order. Any amount paid will be refunded using the same mode of payment that was used to make the purchase.

Manufacturer’s Warranties

All products we sell are covered by a manufacturer’s warranty. Warranty terms vary depending on the manufacturer and product, so please refer to your product documentation for specific details. If you have any questions about a warranty, feel free to contact us. For warranty claims, you must contact the manufacturer’s authorized warranty service center nearest to you. Contact information is typically provided with the product or available directly from the manufacturer.

Return your order to this Address:

Mtbsale Bikes
Jl. Boulevard Raya No.21 Blok WB2, Klp. Gading Tim., Kec. Klp. Gading, Jkt Utara, Daerah Khusus Ibukota Jakarta 14240, Indonesia

Email: sale@mtbsale.com or info@mtbsale.com
Phone:+62-831-8934-5444